BIMABOX — Refund and Cancellation Policy

This policy applies to payments made for BIMABOX services, including monthly subscriptions, annual subscriptions, family vault plans, premium storage plans, AI extraction credits, document-processing services, add-on services, claim-readiness or document-assistance services, and any other paid feature offered by BIMABOX.

BIMABOX may offer free, beta, or trial access.

Free, beta, or trial access does not guarantee permanent free usage. We may modify, restrict, discontinue, or convert free or beta features into paid features by giving reasonable notice where appropriate.

No refund applies to free services.

You may cancel your subscription by contacting us at info@xyptmedia.com.

After cancellation, your paid features may remain active until the end of the current billing cycle, your subscription will not renew after the current billing cycle, you may be moved to a free or limited plan, and some features, storage, reminders, family access, or AI extraction features may be restricted.

Refunds may be approved in cases such as duplicate payment for the same plan, amount debited but plan not activated, technical error caused by BIMABOX that prevents access to paid features, incorrect billing due to a platform-side error, payment charged after confirmed cancellation where applicable, or any other case where refund is required under applicable law.

Unless required by law or approved by BIMABOX, refunds will generally not be provided if you changed your mind after purchase, did not use the subscription after activation, uploaded fewer policies than allowed under your plan, forgot to cancel before renewal, entered incorrect information, expected insurance advice, claim approval, or policy servicing beyond BIMABOX’s platform scope, had an insurance claim rejected by an insurer, had a policy lapse due to non-payment, deleted your account after using paid features, violated our Terms of Use, required correction to AI extraction results where the service was substantially delivered, or had your account suspended or terminated for misuse, fraud, or violation of our policies.

Monthly plan payments are generally non-refundable once the billing cycle has started.

You may cancel renewal for the next billing cycle by contacting info@xyptmedia.com.

For annual plans, refunds may be considered only if the refund request is made within 7 days of purchase, the account has not substantially used paid features, and no significant document extraction, storage, family sharing, or premium service has been consumed.

After 7 days, annual plan payments are generally non-refundable unless required by law or approved by BIMABOX at its discretion.

Payments for AI extraction credits, document-processing credits, storage add-ons, or one-time services are generally non-refundable once used.

If credits were purchased but not delivered due to a verified platform error, BIMABOX may choose to restore the credits, reprocess the document, provide a refund, or offer an equivalent service adjustment.

If your payment is debited but not reflected in your BIMABOX account, please contact us at info@xyptmedia.com.

Please include your registered email address, payment date, amount paid, transaction ID, screenshot or payment confirmation if available, and a short description of the issue.

If the payment is confirmed as successful but not credited, we will either activate the plan or initiate a refund. Duplicate payments, once verified, will be refunded to the original payment method.

Approved refunds will be initiated within 7 to 10 business days from approval.

The actual time taken for the amount to reflect in your account may depend on your bank, UPI provider, card issuer, wallet provider, or payment gateway.

Refunds will usually be processed to the original payment method.

We may not be able to refund to a different bank account, UPI ID, card, or wallet unless required due to technical, banking, legal, or compliance reasons.

Refunds may be subject to applicable taxes, payment gateway charges, bank charges, or statutory deductions.

Where GST invoices have been issued, refund treatment may depend on applicable tax rules and accounting requirements.

If you raise a chargeback or payment dispute directly with your bank, UPI provider, card issuer, wallet provider, or payment gateway, your BIMABOX account may be temporarily restricted until the dispute is resolved.

False or fraudulent chargebacks may result in suspension or termination of your account.

If your account is terminated for violation of our Terms of Use, fraud, misuse, unauthorized document upload, illegal activity, or security abuse, you may not be eligible for a refund.

To request a refund, contact XYPT Media Private Limited, operating brand BIMABOX, at info@xyptmedia.com. Address: Jodhpur, Rajasthan, India.

Use the email subject line: Refund Request — BIMABOX.

Please include your registered email address, payment amount, payment date, transaction ID, reason for refund, and screenshot or payment proof if available.

We may update this Refund and Cancellation Policy from time to time.

The updated policy will apply from the date it is published, unless stated otherwise.